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Working harder in tough times
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August 24, 2005

View from Silicon Valley- Working harder in tough times

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Anybody recognize a certain "skeptical Silicon Valley blogger" in this article?

by Rick Merritt, EE Times, (08/22/2005 10:00 AM EDT)

In a cafe off Highway 85, overgrown with laptops sucking in the free Wi-Fi access, an engineer-let's call him Ken Martin-sips his large, nonfat latte to cut the edge of his jet lag. He's two days back from a tour through Shenzhen and Shanghai.

"China reminds me of what this business was like in the U.S. 20 years ago," said Martin. "People are young, enthusiastic and curious about what will happen next. You don't see that so much here anymore."

Martin ticks off statistics that inform the bleaker moods rising up from Silicon Valley's cubicles. Employment rates are stuck at 1995 levels, commercial realtors report vacancy rates from 33 to 53 percent. And Bay Area icons Hewlett-Packard Co. and Oracle Corp. last month announced layoffs totaling 20,000 souls.

Martin mines the Web for those kinds of hard figures for his sideline-publishing a blog (www.viewfromsiliconvalley.com) that has suggested the Valley could be the next Rust Belt. The work is "mainly a way to vent and counter the cheerleading that goes on in the press, and part of it is a backup-in case I lose my job," said the 46-year-old rep for a major semiconductor maker.

"I operate as though I could lose my job tomorrow. I have no debt, my money is invested conservatively and I am renting on a six-month lease," said Martin. "My view is [that] the segment of people getting rich in Silicon Valley will keep getting more and more narrow."

Keeping a balance

Indeed, job security crumbled in the dot-com bust of 2001. Now the balance between work and personal life is swinging in the breeze for cell phone- and laptop-wielding engineers tied to colleagues and customers spread across the United States, Asia and Europe.

In EE Times' "2005 State of the Engineer Survey," work/life balance tied with outsourcing as a top concern for engineers, right behind salaries and job security. There are plenty of reasons why.

The average U.S. engineer reports that the work week has stretched out to 47.1 hours. However, only about half of the 39 percent of U.S. engineers who earned four weeks or more of annual vacation actually took it.

Meanwhile, promotions have become scarce. Only 24 percent of engineers said they had a promotion in the past year (down from 28 percent in 2004), while the number who have seen no promotion in more than five years rose from 18 to 24 percent.

Topping it off, 56 percent of respondents said there is a shortage of engineers at their company. Many are living in an environment of layoffs and job freezes, where the words "new hire" either go unspoken or refer to new colleagues in India and China.

"I work for Nortel. We haven't hired new engineers in five years," said one of more than two dozen respondents expressing similar views. "We've only laid off workers the last four years," said another. "All new hires are from non-U.S.A. markets," said a third.

Symbolic of the squeeze, one engineer in Intel Corp.'s Hillsboro, Ore., labs reported the company recently shrank the standard cubicle size.

"It is hard to maintain a positive attitude when there are mediocre to no raises and mediocre bonuses for the past four years, yet the company expects you to produce more with fewer people on the teams and more products in parallel," said another Intel engineer who asked to remain anonymous. "Trying to prop up the stock price on the backs of employees, by reducing discretionary spending and salaries, is taking its toll in the industry."

Did you get the e-mail?

Despite tough times, 68 percent of engineers who took our survey said they are generally satisfied with their employers and careers. A whopping 88 percent said they were very or somewhat satisfied with engineering overall-thanks to a wide variety of reasons, including techniques the EEs use for keeping a positive attitude.

Only about a quarter said they need to be available 24/7. But that roughly 25 percent is a very vocal group. Nearly 400 respondents provided examples of how employers keep them on a tight electronic leash to customers, design teams or manufacturing sites around the planet.

"I am required to carry a cell phone 24/7. I am called any time there is a problem, and expected to answer. We have had people terminated for not answering phones," said one respondent.

Others said they are expected to respond to cell phone calls and the "constant e-mail traffic, even on vacation."

"I went to an optometrist appointment at 8 p.m. one evening," said another respondent. "[When] I returned, my wife told [me] my supervisor's supervisor called about a problem and was unhappy that I was not at home to take the call."

That urgency might stem from a software bug troubling a design team in India, a manufacturing flaw in a plant in China, an EDA glitch in Israel or a customer crash in Europe or Japan.

"We are a worldwide company with customers and engineering staff all over the world," said one respondent. "To accommodate and manage the time zones, I am expected to make myself available at any time. [For example,] answering e-mail and phone calls on Sunday to accommodate the 12-hour time difference in other countries is expected."

"I lead a global development and production team located in Europe, the U.S. and Asia," said another respondent. "We regularly hold Net Meeting conferences at 6 a.m., 5 p.m. and 11 p.m. local time. These team meetings often last two hours or more." On top of that, "I am expected to be ready for international travel within 24 hours for durations of one month or more," he added.

Two respondents said they have participated in conference calls scheduled for 3 a.m.

Another engineer said the 24/7 workday was less a corporate mandate and more "a natural consequence of ambitious people working hard together."

Nod for no?

It's no surprise, then, that many respondents said communications skills are becoming increasingly key for working in today's geographically dispersed, multicultural teams.

"This is both the most fun and most frustrating part of my job," said an automotive engineer working for a Japanese company. "Having done international work for many years, I have known about different design philosophies of various regions."

Sometimes even simple regional nuances can give meetings an interesting twist. One respondent discovered that for engineers from India, "shaking their head side to side means they are following what you are saying, not saying 'no,' like in our culture."

A few engineers said universities need to do a better job in shaping engineers into team players.

"Most young kids just out of college are very competent technically, but they don't work well in a team atmosphere. I attribute that to having too few labs where projects are assigned and graded as a team effort," said one respondent.

As many as 100 respondents commented on the need for better writing, speaking and presentation skills as engineers deal with one another and with customers.

Layers within layers

The diversity of the global networked environment is matched by the increasing complexity of the underlying technology. Respondents who did have experience with new hires said one characteristic they most lack today is a broad appreciation for the whole chain of interrelated links in an electronics industry that stretches from the business issues down to the services, systems, software and silicon.

This criticism took many forms. Some pointed to a lack of appreciation for the difficulties in chip verification and test; others found skills lacking in packaging, analog or RF design. Several respondents said the new crop of engineers is too narrowly focused on software.

"It seems more common now that new engineers lack a gut-feel understanding of silicon. They are fantastic software operators, but often don't know what's really happening underneath, making silicon debug difficult for them," said one respondent.

"There seems to be a decreasing pool of quality hardware and systems engineers, while the software engineering pool continues to grow," added another.

Even in the software arena, many respondents found young engineers wanting. Many said the newbies are too PC-focused and lacked embedded-software skills. Others pointed to shortcomings in nearly every aspect of software design, from high-level Web code such as XML, Perl and scripting languages to C++, Linux or deep-in-the-trenches assembly language.

New engineers lack an "understanding of the difference between a mere piece of running software and a commercial product; and the understanding that this difference is hugely important in the real world," said one engineer.

Others said that new hires don't have an "understanding of working with existing software systems-which comprise the vast majority of software work in the industry-as opposed to always starting from scratch."

Hit the gym

In an effort to keep a positive attitude at work in the face of these challenges, some engineers said they religiously take out time for working out.

"The only excuse for missing my 3x-per-week workout with a personal trainer is being out of town," said a manager from one large networking company who asked to remain anonymous. "At least one day of each weekend is spent cutting down trees and/or clearing bushes on a large wooded lot. The pleasure of immediate accomplishments and a simple, consistent tool set make Monday mornings bearable."

Engineer Chris Haidinyak agrees and adds, "Find at least one measurable activity to perform every day-[and] something to laugh at as often as possible."

Other respondents say that they just need to draw a hard boundary at their doorstep at the end of the day. "Usually, when I go home, I check out from work. I avoid checking e-mail or doing any work-related stuff at home," said one respondent.

Ed Jackson, a principal engineer at startup Engenio Information Technologies Inc. (Boulder, Colo.), makes that a general prescription. "Don't take your work laptop home at night. Don't give out your cell phone number to associates. If it is a work cell phone, turn it off, unless you are on call as part of your job function," Jackson advised.

No doubt the networking-systems manager spoke for many when he said his greatest motivation comes from pride in having a hand in accomplishments such as the establishment and growth of the Internet. "This clear contribution to society from my team's products overcomes the daily wear and tear of herding cats and overcoming office politics," he said.

For his part, Ken Martin, the skeptical Silicon Valley blogger, is stoking optimism by taking a long view. Silicon Valley may be getting squeezed, but the industry still holds promise.

"I am learning to speak a little Chinese," Martin says in Mandarin over his latte. For the last nine months he has been listening to language CDs on his 30-minute commute between Los Altos and Fremont.

"Rather than surf the radio, I thought it would be better to learn Chinese," he said, looking East with a slight smile. "I've got a long way to go before it's useful on the subway in Shanghai," he confessed.

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We will see if the web site traffic picks up after this article hits the streets...